Policy
Accommodation policy at Alsahar
Please read this before booking, especially the cancellation section and the house rules.
Check-in and check-out
- Check-in from 14:00, check-out by 11:30. Early check-in or late check-out may incur a fee.
- Bring your ID or passport for guest registration. International guests need a passport and a valid visa.
- Please settle all extra charges and return your keys before leaving.
Number of guests
- Studio Deluxe, Twin/Double: up to 2 adults + 1 child.
- Apartment Family: up to 4 adults + 2 children.
- Children are under 6 years old.
- Extra guests: let us know in advance; 200,000 VND per adult, 100,000 VND per child.
- Entire villa: 1,000,000 VND deposit at check-in, refunded at check-out if nothing is damaged.
Cancellation and date changes
- Single rooms: free cancellation up to 7 days before arrival.
- Free date change if you let us know at least 7 days before check-in.
- Free guest name change up to 3 days before arrival.
- Does not apply to public holidays, Tet or entire-villa bookings.
Property
- Please use the equipment as the housekeeper instructs.
- Lost or damaged items are charged at 150% of their current value.
- Staff may not collect any money without the manager’s approval. Questions? Call +84 79 935 3775.
House rules
- No weapons, flammable or explosive materials, drugs or gambling.
- No pets and no smoking indoors.
- No speakers after 21:00 and no high-powered speakers (500,000 VND fine per violation). No outside visitors after 22:00.
- Cook only in the kitchen. Tidy shared areas by 10:00 the next morning; if Alsahar cleans up for you, it’s 50,000 VND per guest.
- Lock doors and switch off lights when you go out. Please look after your valuables.
Alsahar may end a stay if a guest seriously breaks the rules above.
A sand-coloured castle in a garden of areca palms, a few minutes’ bike ride from Hoi An Ancient Town.
Contact
77/5 Nguyen Duy Hieu, Cam Chau, Hoi An
Hotline +84 79 935 3775
Zalo +84 79 935 3775
alsahar.hoian@gmail.com